Accessibility Statement

Discover Unique is a UK platform that helps people discover SEND, neurodivergent and additional needs support, services, opportunities and community connections. We believe that everyone in our community deserves to be able to find support, connect with others and use our platform with confidence and dignity.

We are committed to making Discover Unique as accessible as possible to as many people as possible. This includes people with physical, sensory, cognitive and neurodiversity-related needs, as well as anyone who uses assistive technology to browse the web.

Accessibility is not a one-off task for us. It is an ongoing process. We know that we will not get everything right straight away, but we are committed to listening, learning and improving over time.

Connecting People. Supporting Futures.

Accessibility is a core part of the Discover Unique mission. We exist to connect the whole SEND community — children, young people, adults, families, carers, professionals and people with SEND themselves. That mission only works if everyone can take part.

When we talk about accessibility at Discover Unique, we mean:

• Physical accessibility — making sure the platform works well with keyboards, switches and other assistive technologies, and that information about in-person services is clear.
• Sensory accessibility — using clear colours, good contrast and readable text so that people with visual impairments or sensory sensitivities are not excluded.
• Cognitive accessibility — writing in plain English, keeping layouts simple and predictable, and avoiding unnecessary complexity.
• Neurodiversity-related accessibility — reducing overwhelming layouts, being consistent, and giving people control over how they find information.

We consider reasonable adjustments wherever possible. If something about our platform makes it hard for you to take part, please tell us and we will do our best to help.

When we design and build Discover Unique, we aim to follow recognised accessibility good practice. This includes making sure that:

We aim to follow recognised accessibility standards and good practice, including the Web Content Accessibility Guidelines (WCAG), wherever practical and appropriate.

• Pages are structured with clear headings so they are easy to navigate.
• Text is written in plain English wherever possible.
• Colour contrast meets recognised standards for readability.
• Images and meaningful visuals include alternative text where helpful.
• Interactive elements, such as buttons and links, are clearly labelled and large enough to use.
• The platform can be used with a keyboard rather than only a mouse.
• Forms are simple and give clear guidance when something needs correcting.

We do not assume that one layout or one way of presenting information works for everyone. Where we can, we offer choices — for example, search filters that let people explore support in the way that suits them best.

Many people in the Discover Unique community are neurodivergent — for example, autistic people, people with ADHD, people with dyslexia, and people with other cognitive or learning differences. We want the platform to work for them, not against them.

To support neurodiversity and cognitive accessibility, we aim to:

• Keep page layouts consistent and predictable.
• Avoid unnecessary clutter, pop-ups and distractions.
• Use plain, everyday language and explain specialist terms in our SEND Jargon Buster.
• Break information into clear sections with helpful headings.
• Make sure important information is easy to find and not buried in long blocks of text.

We know this is an area where there is always more to learn. User feedback from neurodivergent people and their families helps us understand what is working and what needs to change.

We are honest about the fact that Discover Unique is not perfect. There are likely to be areas of the platform that are not yet as accessible as we would like them to be.

Known limitations may include:

• Some third-party content, such as embedded videos or external links, that we do not fully control.
• Older pages or features that have not yet been reviewed for accessibility.
• Some interactive features that may work better on certain devices or browsers than others.

We treat accessibility as an ongoing process rather than a finished checklist. When we become aware of a limitation, we aim to prioritise fixing it and to be open about what we can and cannot do.

If you come across something that is difficult to use, please tell us. Your feedback directly helps us improve.

If you experience an accessibility issue on Discover Unique, we would like to hear from you. Reporting a problem helps us make the platform better for the whole community.

You can tell us about an accessibility issue by email:

Email: hello@discoverunique.co.uk

When you contact us, it helps if you can let us know:

• Which page or feature you were trying to use.
• What you were trying to do.
• What happened instead.
• The device, browser and any assistive technology you were using, if you know.

You do not need to be technical. A short description in your own words is always welcome and enough for us to start looking into it.

If you require reasonable adjustments or additional support to report an issue, please let us know and we will do our best to help.

Accessibility is an ongoing process at Discover Unique. We do not treat it as something that is ever "finished". Instead, we aim to keep reviewing, listening and improving.

As part of this, we will:

• Listen to feedback from the community and act on it where we can.
• Review our pages and features over time, prioritising the most-used areas.
• Keep our language plain and our layouts clear.
• Update this statement when our approach changes.

We are grateful to everyone who takes the time to tell us about their experience. That feedback genuinely helps us make Discover Unique a more welcoming and useful platform for the whole SEND community.

If you have any questions about this Accessibility Statement or about accessibility at Discover Unique, we would like to hear from you.

Email: hello@discoverunique.co.uk

We are committed to keeping Discover Unique a trusted, accessible and inclusive space for everyone — disabled people, neurodivergent people, adults with SEND, young people, families, carers, professionals and providers alike.

Connecting People. Supporting Futures.